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Folklore ("Folklore", "we", "our", "us") is a trading name of Folklore Design Limited. We respect the privacy rights of its online visitors ("you", "your", "yours") and recognise the importance of protecting the information collected about them. We have adopted a Privacy Policy that guides how we collect, store, and use the information that you provide us with.

If you are under 16, we require that you inform a parent or guardian about Folklore's Privacy Policy and our Delivery & Returns terms and conditions as well as requiring their consent to the various terms and conditions before registering or placing an order with Folklore.

The following information is provided by Folklore to enable our online visitors to be fully informed of our Privacy Policies. By visiting shopfolklore.com, you are accepting and consenting to the practices described in this Privacy Policy and the Delivery & Returns terms and conditions.

This Privacy Policy does not apply to websites maintained by other companies or organisations to which we link and Folklore is not responsible for any personal information you submit to third parties via our website. Please ensure that you read the Privacy Policy of such other companies or organisations before submitting your details.

WHAT PERSONAL INFORMATION DO WE COLLECT FROM YOU AND HOW?

Folklore collects personal information in several ways when you place an order, buy a gift voucher for a friend or register for a service offered by Folklore. By registering or subscribing to our newsletter, you are consenting to the collection of your personal data. If an order is placed with us, we need to hold personal information including your name, email address, phone numbers, home address, shipping and credit/debit card billing address(es) so that we can process and fulfill your order.

Saved card details will never be shared with third parties and will only be used to process your order, using our payment partner's systems. Additionally we may also obtain information as a result of authentication or identity checks. Sometimes we may ask for your telephone number. This number may be given to our courier for delivery services. These details allow us to process your order and to let you know the status of your order.

WHAT ABOUT COOKIES?

A cookie is a piece of information that is stored on your computer's hard drive by your web browser which tracks your movements within websites. Our site uses cookies to keep track of how often you visit our site, the contents of your shopping cart, previous purchases and to deliver content specific to your interests. Most browsers are automatically set to accept cookies but usually you can alter the settings of your browser to prevent automatic acceptance. If you choose not to receive cookies, you may still use most of the features of our website, including the ability to purchase items. For more information on cookies and how to disable them, you can consult the information provided by the Interactive Advertising Bureau at allaboutcookies.org

HOW THIS INFORMATION MAY BE USED (INCLUDING ANYONE IT MIGHT BE SHARED WITH)

Folklore may use your personal information for the processing of orders, payments and to provide you with a personalised shopping experience. We will also use your details to fulfill and deliver your orders and manage your account. Personal information that you provide may be disclosed to a credit reference or fraud prevention agency, which may keep a record of that information. Where there is a legal obligation to do so, we may disclose your information to any relevant regulatory body.

We may also use your personal information to send you marketing updates but only ever in accordance with your subscription preferences. We do not sell your details to third party marketing companies under any circumstances.

We do collate information about site traffic, sales and other commercial information which we may pass on to third parties but this information does not include any information which can identify you personally.

Finally, we may use your personal information for our internal marketing and demographic studies, together with non-personal data to monitor customer patterns so we can consistently improve our site design to better meet our visitors' needs.

From time to time Folklore may employ third party business partners to collect personal information on our behalf. In such cases, these third parties will be subject to confidentiality agreements and instructed by Folklore to comply fully with the Folklore Privacy Policy.

MARKETING OPT-IN AND OPT-OUT PROVISION

When you register, you will be given the option to opt-out of subscribing to our regular update service which will send you:

Email newsletter or alerts for new products, features, enhancements, special offers, upgrade opportunities, contests, events of interest and one-off marketing promotions. Such alerts may include marketing information about Folklore, our suppliers or selected business partners.

We do not sell or otherwise pass your details to third parties for marketing purposes. Marketing communications you subscribe to will only be sent by Folklore.

At all times, we will offer you the opportunity to unsubscribe out of any service or update to which you have subscribed, if you change your mind. Any e-mail we send you will contain an easy automated unsubscribe link so that you can opt-out of that particular communication. Simply follow the indications in the e-mail. Alternatively you can change your email preferences or opt out of all emails by logging into My Account. You can also contact us by email at help@shopfolklore.com

HOW YOU CAN ACCESS AND, IF NECESSARY, CHANGE THE PERSONAL INFORMATION FOLKLORE MAINTAINS

If for any reason you are concerned that the personal information held by Folklore is not correct, please visit the website and log into My Account where your personal information will be made available for review and change. Only you or, upon your request, a Folklore employee, may access your personal data from the website using your email address and password. You can change all of your personal information easily. You can change or delete saved credit/debit card details each time you make a purchase. You will also be able to delete saved credit/debit card details by adding or editing a shipping/billing address. If you change your billing or shipping address while your order is still being processed, the order may be re-processed through security validation checks. If you prefer, you may contact us by email at help@shopfolklore.com and we will amend your personal details.

SAFEGUARDING YOUR PERSONALLY IDENTIFIABLE INFORMATION

We will take reasonable care to maintain appropriate safeguards to ensure the security, integrity and privacy of the information you have provided us with. When you place an order or access your account information, our third party security partners use a Secure Socket Layer (SSL) encryption which encrypts your information before it is sent to us to protect it from unauthorised use. In addition, we will take reasonable steps to ensure that all third party partners to whom we transfer any data will provide sufficient protection of that personal information.

WHERE AND HOW TO ASK QUESTIONS OR FILE COMPLAINTS

If you require further information about our Privacy Policy, please contact us by email at help@shopfolklore.com. If you wish to talk to a Folklore employee over the phone or in person, please visit the Contact Us page for details.